Shipping & Store Policies

Shipping

Shipping within Singapore is SGD5.00 via courier. Free local shipping is applicable if you purchase 3 or more pieces, or spend above $100

All orders will be processed and shipped within 1-3 business days. Please allow for additional 2-4 business days for your orders to reach you.

International Orders

International shipping is available to select destinations only and you will be able to see the available shipping destinations during checkout. Do contact me for other destinations.

Shipping rates start from SGD20, and you may be required to top-up additional depending on prevailing rates.

Please note that additional customs charges or import taxes may be incurred for certain countries and is the responsibility of the buyer.

Returns and Refunds

Every piece is crafted by hand from start to finish, and we are afraid we do not offer returns or refunds if you change your mind.

Refunds will be offered in the rare case that items are damaged during shipment. Please retain all packaging and contact me within 24hrs of receiving your package.

Photography and Measurements

What you see on the product page is the piece you will receive. (Unless otherwise stated)

All pieces are measured and photographed to the best of my ability and there may be small discrepancies. As ceramic surfaces are complex in nature, accurate portrayal of texture and colours are difficult through photos. Pieces may look different in varying lighting and viewing conditions as well. Do take that into account when ordering a piece online.